Platform Engineer (Mid-Level)

About Us

We deliver innovative solutions that drive business transformation by streamlining operations, accelerating growth, and ensuring long-term success. From AI and cloud services to cybersecurity and custom application development, TekBay Digital Solutions LLC empowers your business to innovate and thrive in a constantly evolving digital landscape. We manage, optimize, and future-proof your IT infrastructure to help you stay ahead of the curve.

About The Role

We are seeking a highly motivated and technically strong Platform Engineer to join our global Managed Services team supporting large-scale cloud infrastructure and platform operations.

In this role, you will be responsible for platform monitoring, incident response, troubleshooting, automation, operational excellence, and continuous service improvement across globally distributed environments.

Operating within a Follow-the-Sun support model, you will collaborate with cross-functional teams to maintain platform reliability, meet SLA commitments, and deliver exceptional operational support.

Key Duties and Responsibilities

As a Platform Engineer, your responsibilities would be:

A. Platform Operations & Monitoring

• Monitor large-scale production environments using enterprise monitoring platforms.
• Investigate alerts, incidents, and service degradations across cloud and on-premises infrastructure.
• Perform proactive health checks, capacity monitoring, and infrastructure assessments.
• Analyze platform trends and recommend reliability and performance improvements.

B. Incident Management & Response

• Respond to P2, P3, P4, and P5 incidents within defined SLA targets.
• Perform incident triage, impact assessment, troubleshooting, and escalation.
• Coordinate with cross-functional teams during service disruptions and major incidents.
• Participate in bridge calls and ensure timely stakeholder communication throughout incident lifecycles.
• Conduct post-incident reviews and contribute to Root Cause Analysis (RCA) activities.

C. Platform Troubleshooting

Troubleshoot issues across a variety of technologies and services, including:

• Linux operating systems
• Kubernetes clusters
• Docker containers
• Networking and connectivity
• DNS, load balancers, and proxy services
• VPN and remote access technologies
• Storage and filesystems
• Cloud infrastructure services
• Database connectivity and platform services

D. Change Management

• Execute infrastructure and platform changes following ITIL best practices.
• Participate in deployment validations and post-change monitoring.
• Review change plans and rollback procedures.

E. Root Cause Analysis (RCA)

• Conduct post-incident analysis.
• Identify recurring operational issues.
• Recommend preventive and corrective actions.
• Create and maintain troubleshooting runbooks.

F. Automation & Continuous Improvement

• Develop scripts and automation solutions to reduce manual effort and improve operational efficiency.
• Improve operational workflows and platform reliability through automation and process optimization.
• Contribute to AI-driven operational transformation initiatives.
• Support self-healing and auto-remediation capabilities across managed platforms.

G. Documentation & Knowledge Management

• Create and maintain operational documentation, troubleshooting guides, and runbooks.
• Contribute to internal knowledge bases and operational best practices.
• Participate in knowledge sharing, mentoring, and cross-functional collaboration.

Required Technical Skills

A. Linux Administration (Mandatory)

Strong hands-on experience with:

• Red Hat Enterprise Linux (RHEL)
• Ubuntu
• CentOS

Key Skills:

• Process Management
• Systemd Services
• Package Management
• Filesystem Troubleshooting
• Performance Analysis
• Log Analysis
• Network Troubleshooting
• User and Permission Management

B. Kubernetes & Container Technologies

Experience With:

• Kubernetes Administration
• Docker
• Container Troubleshooting
• Pod Lifecycle Management
• Resource Utilization Analysis
• Cluster Monitoring
• Deployments and Rollbacks

Ability to Troubleshoot:

• Pod Failures
• Crash Loops
• Resource Constraints
• Networking Issues
• Storage Issues

C. Cloud Platforms

Experience with one or more:

• AWS
• Azure
• GCP

Knowledge Of:

• Compute Services
• Networking
• Storage
• IAM
• Monitoring
• Security Best Practices

D. Networking Fundamentals

Strong understanding of:

• TCP/IP
• DNS
• DHCP
• Routing & Switching
• VPN Technologies
• Load Balancers
• Firewalls
• Packet Analysis

Exposure to the following is highly desirable:

• BGP
• OSPF
• MPLS
• WAN Technologies

E. Monitoring & Observability

Experience With:

• Zabbix
• Grafana
• Prometheus
• Splunk
• Datadog
• ELK Stack

Key Skills:

• Alert Analysis
• Log Correlation
• Service Health Monitoring
• Incident Investigation

F. Scripting & Automation

Experience With:

• Python
• Bash
• Shell Scripting

Preferred:

• Ansible
• Terraform

Ability To:

• Automate operational tasks
• Create troubleshooting utilities

G. Database Skillset

Understanding of:

• MySQL
• PostgreSQL
• MongoDB
• Redis

Ability To:

• Validate Service Health
• Analyze Database-Related Alerts
• Perform Basic Troubleshooting

H. Operational Expertise

Experience with:

• Incident Management
• Problem Management
• Change Management
• Major Incident Handling
• SLA Management
• Shift Handover Management
• Follow-the-Sun Operations
• Customer Communication
• Stakeholder Coordination

Academic Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 3–8 years of experience in Platform Engineering, SRE, Cloud Operations, Infrastructure Operations, or Technical Support.
• Experience working in enterprise production environments.

Preferred Experience

Candidates with exposure to the following will be highly preferred:

• SaaS Platforms
• Cybersecurity Operations
• Network Security
• Cloud Infrastructure Operations
• Managed Services
• Site Reliability Engineering (SRE)
• Platform Engineering
• NOC/SOC Operations

Personal Attributes

• Thrive in fast-paced operational environments.
• Possess strong troubleshooting and analytical skills.
• Take ownership of incidents from detection to resolution.
• Demonstrate a passion for automation and operational excellence.
• Collaborate effectively across global teams.
• Comfortable working within a 24×7 rotational support model.

Additional Preferred Skills

• Kubernetes Production Support
• Linux Performance Tuning
• AWS Cloud Operations
• VPN/OpenVPN Administration
• Network Troubleshooting
• Incident Command Experience
• AI-Assisted Operations (AIOps)
• ITIL Foundation Certification
• SRE Practices & Reliability Engineering
• Infrastructure as Code (Terraform/Ansible)

Why Join Us?

TekBay is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We carefully select candidates, test them for technical competency, and emphasize communication skills.

Core Benefits:

• Five-Day Workweek: Enjoy weekends off, promoting work-life balance compared to Nepal's usual six-day workweek.
• Office Perks: Stay energized with unlimited snacks, coffee, and wholesome meals throughout the day.

Leave Policies for full-time employees:

• 18 Days Annual Leave
• 12 Days Sick Leave
• 6 Days Period Leave
• Paid leave during probation period

Bonuses and Allowances:

• Anniversary Bonuses: Celebrate milestones with special rewards.
• Festival Bonuses: Extra financial support during festive seasons.

Professional Growth and Development:

• Higher Education Discount: Through our partnerships with education providers, employees receive discounts on further education.
• Paid Training and Certifications: Access fully funded courses and certifications

Workplace Culture:

• International Standards: Experience a diverse and inclusive workplace with global benchmarks.
• Team Building Activities: Regular events to boost collaboration and camaraderie.
• Referral Bonus: Earn rewards for bringing talented individuals into our team.

How To Apply?

We're constantly seeking exceptional individuals eager to bring their impressive talents to our team. If you're a dynamic force of skill and enthusiasm, join us in shaping our team's success. To apply, send your updated resume to careers@tekbay.digital.